Faqs By Order FAQs
1. How long does it take for my order to arrive?
We use several international freight carriers such as DHL/FEDEX/UPS/EMS to deliver our products. All items in stock will be dispatched within 2-4 business days and delivered within 5-14 days of order. Once the parcel is shipped from our warehouse, we’ll update the tracking number information online. You can trace them from your account.
2. What type of payments do you accept? Is it safe to pay by credit card through your website?
We accept Credit card payments with Visa, Mastercard and Amex etc via STRIPE gateway. You can pay with your bank cards. Please make sure you leave your order number as reference.
3. What Happens After I Place my Order Online?
After your order is placed online, you will receive an email confirmation with your order details. If any of your items are out of stock or we are unable to process payment, we will contact you within 2 business days of receiving your order. After your order is processed, we will notify you by email for preparation status. We will also contact you by email, SMS or phone when your order is shipped with the relevant tracking information.
For urgent delivery inquiries or special requirements, please contact our customer service team.
4. Can I Return my Order if I Change my Mind?
We understand that purchasing a product online can be a little uncomfortable for some. That's why we have a 100% satisfaction guarantee policy and a no questions asked returns and exchange policy. If you are not happy with the product you can return it and we will refund, credit or exchange it (excludes all lighting, mirrors and rugs).
If for any reason whatsoever you are not satisfied, please return in original, unmarked condition and packaging within 14 days for a full refund less first shipping freight. Unwanted items must be returned to our after-sale address in full original packaging. The return shipping fees are in charge of customer.
Once we receive the returned products, we will issue your refund within 72 hours.
Products that have been installed cannot be returned for a change of mind refund/exchange.
Products may differ from those pictured on the website due to natural variations in color/finish and scale of the image.
Custom-made products cannot be returned for a change of mind refund/exchange.
5. Do your products come with a warranty?
Yes, all of our products come with a 12-months manufacturer's warranty against defects. We are confident that our products are durable enough to provide you with comfort and enjoyment for a long time to come.
6. Do you offer volume discounts or trade discounts?
We sure do. Woo Lighting provides volume discounts for interior designers, architects, and businesses requiring large quantities of product(s) such as cafe, restaurant or pub furniture/lighting. Volume discounts also apply to commercial furniture, hotel furniture, club furniture, and office fit-outs.
Contact us now to discuss your lighting needs and one of our professional sales consultants will be in touch with you shortly.