1. Do you have a showroom where I can see the light in person?
To offer affordable pricing, we have a 'direct from the makers' business model. That means no physical stores. No showrooms. No middlemen. We're just a passionate team offering you a new smart way to shop lighting: cutting out the fuss so you can get beautifully made designer pieces at a price to suit you.
2. So, I am very interested in your products, can I see them before purchasing?
We didn’t have any physical showroom somewhere. We endeavor to provide the best possible information on each designer piece that is on site. We include detailed product descriptions, high quality images, specifications and profiles for each light. Furthermore, we can even take close up photos of the product in our warehouse for you on request. If that is not enough, we provide you a 14 day returns policy to ensure absolute satisfaction.
3. Why do you sell cheaper than competitors?
We buy directly from the manufacturer and we sell directly to final customer, there is no other intermediary unlike other brands who work with traditional sale channels.
4. Is all replica furniture/lighting the same?
No. Not all replica version is the same. Several of our competitors are sourcing from cheaper suppliers resulting in the quality of their product being substandard.
5. How do you maintain my privacy?
Woo Lighting is 100% committed to maintaining your privacy. All personal information you provide such as your credit card number, name, billing address, delivery address, telephone number and email will remain strictly confidential. We will not supply your personal information to a third party except to the financial institution that processes your credit card transaction for purposes of satisfying a purchase or request from you, for which you have given your expressed consent or if required by law.
6. Where Does Woo Lighting Ship to?
We deliver to most countries around the world.
7. How much will the shipping cost me?
For most of customers, FREE SHIPPING if you purchase online.
For some customers from some islands, please contact us to quote the shipping fees before placing your order.
8. How long does it take for my order to arrive?
We use several international freight carriers such as DHL/FEDEX/UPS/EMS to deliver our products. All items in stock will be dispatched within 2-4 business days and delivered within 5-14 days of order. Once the parcel is shipped from our warehouse, we’ll update the tracking number information online. You can trace them from your account.
9. What type of payments do you accept? Is it safe to pay by credit card through your website?
We accept Credit card payments with Visa, Mastercard and Amex etc via STRIPE or Paypal gateway. You can pay with your bank cards. Please make sure you leave your order number as reference.
10. What Happens After I Place my Order Online?
After your order is placed online, you will receive an email confirmation with your order details. If any of your items are out of stock or we are unable to process payment, we will contact you within 2 business days of receiving your order. After your order is processed, we will notify you by email for preparation status. We will also contact you by email, SMS or phone when your order is shipped with the relevant tracking information.
For urgent delivery inquiries or special requirements, please contact our customer service team.
11. Can I Return my Order if I Change my Mind?
We understand that purchasing a product online can be a little uncomfortable for some. That's why we have a 100% satisfaction guarantee policy and a no questions asked returns and exchange policy. If you are not happy with the product you can return it and we will refund, credit or exchange it (excludes all lighting, mirrors and rugs).
If for any reason whatsoever you are not satisfied, please return in original, unmarked condition and packaging within 14 days for a full refund less first shipping freight. Unwanted items must be returned to our after-sale address in full original packaging. The return shipping fees are in charge of customer.
Once we receive the returned products, we will issue your refund within 72 hours.
-Products that have been installed cannot be returned for a change of mind refund/exchange.
-Products may differ from those pictured on the website due to natural variations in color/finish and scale of the image.
-Custom-made products cannot be returned for a change of mind refund/exchange.
12. Do your products come with a warranty?
Yes, all of our products come with a 12-months manufacturer's warranty against defects. We are confident that our products are durable enough to provide you with comfort and enjoyment for a long time to come.
13. Do you offer volume discounts or trade discounts?
We sure do. Woo Lighting provides volume discounts for interior designers, architects, and businesses requiring large quantities of product(s) such as cafe, restaurant or pub furniture/lighting. Volume discounts also apply to commercial furniture, hotel furniture, club furniture, and office fit-outs.